You have the data on the what;
now you need to know the Why.
There are many great consulting firms that can crunch the quant data and tell you what your customers are doing. Our role is to provide on the ground insights into why your customers are making those choices.
Access: We gain access to your target customers in the environments that they’re making critical choices related to your product or service - whether that be in a boardroom or a retail environment.
Elicitation: Our researchers are experienced negotiators who rapidly build trust with interviewees, gaining truthful insights around the motivations and pressures for the choices they make and opinions they hold.
Experiments: We design and execute pilot scenarios that test how customers react to changes to products/services in realistic digital and prototype environments.
From this, we build detailed customer journey maps that instruct our clients on the driving forces that influence market behavior with recommended interventions - product design changes, communications, marketing, distribution - that will shift those behaviors to meet the client’s goals.
Read the latest commentary on our insights below. Or just drop us a note and we can set up a time to talk.